Caring For You

The entire team at Dr. Benjamin Pinney, DMD always go the extra mile for your smile, but beyond that we’ve always been deeply committed to patient safety. We’ve added additional protocols and measures at our dental office in Juneau, and we wanted to dedicate some space here to let you know what to see and expect. Please know we’re striving to provide exceptional dental care in a way that’s safe and comfortable for everyone — from your family to ours.

Juneau Dental Patient Safety

Because Your Health is Our Priority

Pre-Appointment and Health Screening Measures

To maximize social distancing, if arriving by car to our Juneau dental office, we ask that you wait in the parking lot when you arrive. We will assume you are there and call you when ready for you to come inside. If patients are walking to our office, we ask that you wait on the bench on the second floor, just after exiting the elevator. Again, we will call you when ready.

If you don’t have a cell phone, please let us know, and we will advise you how to proceed prior to your appointment.

All patients will be asked health screening questions confirming no recent exposure risk including questions about travel. We ask that you’ve complied with state travel mandates prior to attending an appointment. Your temperature will be taken with a contactless thermometer. Upon arriving, you’ll be escorted to your operatory by your hygienist or dental assistant. We have all patients rinse for one minute with an antibacterial and antiviral pre-procedural mouthrinse.

Sterilization and Disinfection Protocols

Our standard sterilization methods have been proven against all viruses and bacteria. We have always and will always follow strict guidelines put in place by the Centers for Disease Control and Prevention (CDC) for sterilization and disinfection of all of our instruments, equipment, and surfaces.

Please know that all instruments that are re-used are first cleaned of any debris via an ultrasonic washing tank. They are then sterilized via steam sterilization that is approved by the CDC to sterilize all bacteria, viruses, or other organisms. All of our operatories are further disinfected between each patient with a disinfectant that is rated to kill COVID-19 along with all other viruses and bacteria.

Personal Protective Equipment (PPE) and More

When you visit our dental office in Juneau, you’ll notice that the doctors and team members all wear overgowns that we change between patients, along with eye and facial protection. Behind-the-scenes, we have intentionally scheduled fewer patients in the day to allow for sufficient cleaning and disinfection of our operatories.

We previously used “open air” operators, but we had those closed off by glass barriers. This keeps our rooms full of wonderful natural light but prevents aerosols from escaping other operatories. We also have installed Surgically Clean Air brand Jade air purifying units in each operatory and in central locations throughout our office. These units have high volume air turnover and filter and destroy viruses. We also routinely fog our operatories with a safe, biodegradable and organic antiviral disinfectant.

As things continue to change, these regulations may have to be updated. Please know that no matter what, our entire team appreciates your patience and understanding. If you have any questions or concerns about an upcoming appointment, please contact us for help.

Patient Safety

Concerned about patient safety?
Relax. We’ve got you and your health covered.

We want to help you feel great!